Frequently Asked Questions
Everything you need to know about your Calla shopping experience.
How long does shipping take and what are the costs?
We offer standard shipping which typically takes 3-5 business days, and express shipping which takes 1-2 business days. Shipping is free on all orders over $100; otherwise, a flat rate of $7.95 applies.
What is your return and exchange policy?
We want you to love your purchase. If you are not satisfied, we accept returns and exchanges within 30 days of delivery, provided the items are unworn, unwashed, and have the original tags attached.
How can I find the right size for me?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our style team for personalized advice.
What payment methods do you accept?
Calla accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options through Klarna and Afterpay.
How do I track my order?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your package's progress.
Are your materials sustainably sourced?
At Calla, we are committed to ethical fashion. We prioritize organic cotton, recycled polyester, and eco-friendly dyes in our collections, and we only partner with factories that ensure fair labor practices.